What are my most profitable products? Who are my most valuable customers? What
service lines should I invest in? The Operations Based Costing Engine allows an
organization to answer these questions accurately.
The OBC Engine attributes costs to capacity and capacity to products. Data from
disparate operational and financial systems is brought together to produce a
holistic view of organizational performance. The OBC Engine takes the tactical
information produced by Capacity Management to produce the information that
supports strategic decisions.
In the average professional service firm, the top 10% of
customers account for 120% of profits.